The bank provided no detail on whether it engaged with its client or took any appropriate action.

Following the bank's response: The bank stated that ""Drummond is no longer a BBVA customer"" following the sale of BBVA's US subsidiary in November 2020. Whilst the bank has disengaged with the company, this does not consitute appropriate action according to rights-holders involved in raising the issue with the bank as the bank has merely sold the subsidiary that maintains the financial relationship between the bank and the company, rather than ensuring that finance for Drummond was suspended. Therefore, the score remains unchanged.

No information available on whether the bank monitored progress.

Following the bank's response: The bank noted that ""Drummond is no longer a BBVA customer"" and therefore the bank was not in a position to monitor the progress of the company. As the bank did not provide any details on whether it monitored the impact on rights-holders involved in raising the issue with the bank of its own action of disengaging from the company, the score remains unchanged.

Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.